English Language House

IMPORTANT INFORMATION: Please make sure you read and understand the information in this "ELH Terms and Conditions" document before you register, agree to join the school and pay for your course.
Once you have chosen your classes and paid for the lessons these lessons are booked for you and you may not be able to change your mind. You may be able to add lessons to your timetable but you may not be able to deduct lessons after your course start date. Your course start and finish dates are shown on the timetable we will give you after you pay. ELH will only change your timetable of lessons if your level has improved and you can change to a higher level. ELH will not refund or reschedule lessons that students miss. 
When you complete your New Student Registration form you will be asked to sign to say you agree to our "Terms and Conditions".           

TERMS AND CONDITIONS FOR ADULT STUDENT REGISTRATION, PAYMENT AND RE-ENROLMENT

IMPORTANT INFORMATION: Please make sure you understand the information on this page before you register and pay for your course. 

INITIAL STUDENT ENQUIRY

Students initially contact English Language House (ELH) mostly by telephone, by email, through a website, or they visit us at the ELH office.
When you contact us we will email you all the relevant information so you can:
i) decide what you prefer, 
ii) talk to us if you want help and advice to decide what is best for you, 
iii) register with ELH and
v) choose the study programme that is best for you

If you book and pay through the langart website we will contact you to confirm your course.  

FLEXIBILITY and CHOICE for students

English Language House (ELH) has very flexible programmes of study and students can choose:

What course they prefer

What classes they prefer

What dates they want to study

If they want to do an exam as part of their course

How much they want to pay

HOW ELH CAN HELP students decide

When a student first contacts ELH we will email them information with links to:
​

 the Course/s they are interested in.

 the Dates and Fees of the course/s they are interested in.

The ELH terms and conditions

The New Student Registration form

Students can look at the information we send and decide what they prefer or they can book an appointment to speak to us at the ELH Office to discuss their personal language needs and then decide what is best for them. Students who cannot come to the ELH Office can book an online appointment via Skype or WhatsApp. Our Skype name is elhoffice 

During your appointment we can:

i) talk to you about your language needs and language goals,
ii) suggest which classes might best meet those needs,
iii) assess your current language level, iv) talk to you about courses and study programmes that might be suitable for you,
v) explain how you can register and pay for classes and
vi) help you decide what is best for you.

We can also explain the rules about absence from lessons that are in the "ELH Terms and Conditions". It is important that you understand these.

APPROVED AND UNAPPROVED LEAVE

Sometimes students cannot come to all the classes during the course dates they want to book. Students who know they will be absent must tell us in advance and before they book their course programme and pay their course fees. They must also give us the dates they will be absent. ELH can then give these students "approved leave" and will not include the dates the student has given in the course fees and in the student timetable. Teachers will also know not to expect the student on these days.


IMPORTANT INFORMATION:

If you know that you will absent from lessons on any day/s during the course dates you want to book you must discuss this with the Director of Administration before you book and pay for your course.

If a student does not have "approved leave" and he/she does not go to their lessons, this is "unapproved leave" and the student will be considered absent from class. Missing classes for any reason is considered an absence and missed classes cannot be rescheduled or refunded.


IMPORTANT INFORMATION FOR VISA STUDENTS:
Visa students must make sure they are not absent from classes and fall below 80% attendance.

HOW TO REGISTER

Fill in the New Student Registration Form and

Pay the Registration fee

About the Registration Fee

The first time you join ELH you will need to pay a £39 registration fee. You pay this fee only once. This fee is non-refundable and is valid while the student is studying at ELH and for a break of up to 12 months.

It entitles students to:
 

a needs analysis assessment on entry and when they return after a long break

a basic tutorial every 5 weeks while they are studying at ELH

an ELH ring binder 

an email with links to the Elh student welcome pack, the New student quiz and the phonemic chart to use in class

pre course study and/or resource material if appropriate

access to an online study app for 6 months, if appropriate

join ongoing classes at ELH

join classes after taking a break of no more than 24 months 

take a hurdle test to enter an examination course

attend Free classes, providing these are running and the student is the correct level to join these  

PAYING FOR CLASSES

Students mostly pay their full course fees in advance. It may be possible for students to pay a deposit and full fees in instalments but this option is only available to students who want to register for an intensive course.

How students can pay:

By credit/debit card 

By bank transfer

In cash at the ELH office ​

When should students pay?

Visa students should pay no less than 10 weeks before the start date of their course

Non visa students should pay no less than 7 days before the start date of their course

Students who wish to claim a discount should pay full fees 5 weeks in advance of their start date

EMBASSY STUDENTS

Embassy students are students who are sponsored by their embassy to study at ELH. If you are an embassy student please also read the following IMPORTANT INFORMATION FOR EMBASSY STUDENTS

INITIAL REGISTRATION

When a student joins ELH for the first time they:

complete the New Student Registration Form and pay the Registration fee

decide what classes they want to join, when they want to start and when they want to finish their course.

ELH will inform the student about the cost of this study programme and send an invoice for the course fees

After this the student must:

pay by the due date as shown on the invoice

Once payment has been received, ELH will issue the student with a Receipt and a Student Timetable.
Then the student can start attending his/her classes.

​PLEASE NOTE THAT teachers will ask to see a student's receipt and timetable, especially if this student is new to the class. If a student does not have a receipt and timetable for this class, the teacher could ask the student to leave the lesson and return with these.  

HOW TO RE-ENROL

Students who want to add classes to their study programme or continue with more classes after the end of their current study programme can re-enrol by:


1) emailing the ELH Office on  info@englishlanguagehouse.co.uk to say what classes they want to join or
2) visiting the ELH office to book and pay for classes or
3) completing the ELH re-enrolment form

The ELH Office will email you the cost and send you an invoice so you can make payment in advance of the start date of the class/es.

After you pay:

you will receive a new timetable and a new receipt for the new study programme you have chosen. The receipt will show what you have paid and if there is an outstanding balance. 

WHEN TO RE-ENROL:

Please re-enrol at least 7 days in advance of the date you want to start your new course. If you re-enrol last minute (eg 2 days before) we cannot guarantee that there will be availability in the class you want and on the day you want to start.
If you need to talk about your new programme and make payment at the same time please make an appointment to see us at the Elh Office.

Visa Students

Visa Students are students who need a visa to enter the UK to study. This includes students who need:
 

a Short term student visitor visa up to 6 months

a Short term student visitor visa up to 11 months

Students who need a visa to study at ELH will need to complete the Visa Form when they apply to study at ELH.

ACCOMMODATION for Students

Students who need ELH to find accommodation for them must also complete the Accommodation Form when they apply to study at ELH. 

ELH can place a student in homestay accommodation only if:

the student pays for the accommodation in advance of their arrival date

the student pays the accommodation finding fee

accommodation fees arrive in the ELH bank account no less than 28 days before the student moves into his/her homestay accommodation

COURSE FEES

Links to Dates and Fees are sent by email following an Initial Enquiry to study.

Students can see the

Course Brochures 

Course Dates 

Courses Fees 

to choose what course they want to do and how much they want to pay.

Students who want help can ask to talk to the ELH office about the Course timetable, dates and fees before they choose their personal study programme.

After they choose their course programme:

New students complete the New Student Registration Form to register for the first time or

Re-enrol to book and add more classes to their study programme

Once students pay ELH will email them a receipt and timetable of classes. 

Discounts:

Students can see all offers and discounts here and can book and pay for a special offer here.

Important Information about discounts:

Students will mostly need to start and finish on an ELH start and finish date in order to be entitled to a discount.

Discounts are only available for the courses identified and for the duration stated.

Discounts are only available if full course fees are paid 7 days in advance of the start date of the course.

Discounts are not available for bookings made through an agent, ETO or broker.

Credit notes

Students who start a course and decide not to continue cannot get a refund of the course fees.

In “exceptional circumstances” or if ELH has to postpone, re-schedule or cancel a course due to insufficient numbers, students will be given a credit note to be used for alternative or future courses.

​Exceptional circumstances: students must explain in writing in advance of the day/s they are unable to attend the “exceptional circumstances” they want ELH to consider.

REFUNDS AND CANCELLATIONS 

ELH will give the following refunds only:

Refunds for visa students:

A refund will only be made if the visa student contacts ELH within 3 months from the date of their "Letter of Acceptance" to request a refund and provide evidence that their visa has not been granted; sending their "visa rejection letter" to ELH. It is the responsibility of the student to get their rejection letter from the UKVI.

In this instance refunds will be made as follows:
​
Students must make sure they send the date of their visa rejection letter no less than 14 days prior to their course start date.

Their course start date is the date shown on their "Letter of Acceptance".

Visa students who have paid “Full Course Fees” and have not been granted their visa will receive a refund of their course fees minus a visa administration charge of between £100 to £500.

The visa administration charge includes the registration fee of £39 and, if applicable, the accommodation placement fee of £45 which are non-refundable.

It does not include the first two weeks of the course and accommodation which we may charge if the visa rejection letter is sent less than 14 days before the start date of the course. 

Visitor visa students who have paid a deposit and have not been granted their visa will receive no refund.

IMPORTANT: If a student cannot provide ELH with the evidence that they did not get their student visa ELH cannot give a refund.

Visa students who get a student visa to study at ELH and who decide not to continue their studies will not get a refund. ELH will need to report these students to the UKVI.

It is the responsibility of the student or the agent who has registered the student to contact ELH if there is any change in the student’s situation and/or a change or delay in the student’s start and/or finish dates. ELH needs to be informed of this in writing no less than 14 days prior to the student’s start date. If a student misses their start date and ELH has not been contacted, the student will be charged the course fee and, if applicable, the accommodation fee for the week/s they have missed. ELH will also have to report the student to the UKVI.

Refunds for non-visa students:

​Non visa students are students that do not need a "Letter of Acceptance" or CAS to study at English Language House. 

For fees paid for a 5 week course or less there is no refund.

For fees paid for 6 weeks or more a 50% refund will be given only if ELH receives no less than four weeks’ notice in writing before the start date of the student’s course. The start date is the date of the student’s first class.

After the start date of their course students will not receive a refund. In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses

Cancelling a Course

Cancellation Policy for purchases made via another website eg langart

New Students should register/book/enrol and pay full fees no less than 4 weeks prior to the start date of their course. All new students are asked to accept our Terms and Conditions when they submit a Registration form, a Booking form and/or an Enrolment form and/or when they are asked to pay the required fees. By agreeing to our terms and conditions they enter into an agreement with English Language House. From the date they enter into this agreement they then have 14 days to change their mind and withdraw or cancel their chosen course, and/or exam. 

4. Cancellation and Variation when you make an online purchase 
4.1. Subject to clause 4.2 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.5 above, then you are permitted within 14 working days starting on the day after the date we have concluded our agreement in accordance with clause 3.4, to cancel your purchase of the Services.
4.2. If you have purchased an Exam/Lesson/Course and have already accessed, downloaded all or part of the Exam/Lesson/Course material or information, which is made available only after a client has made payment, and/or started to use that Exam/Lesson/Course material or information and any otherwise password protected material or information which is only  available after 3.5 above, then you shall have no right to cancel your order.
4.3. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of English Language House.
4.5 If you purchase a course that starts in less than 14 days and you choose to pay to start the course in less than 14 days then you waive the 14 day cooling off period.    

Force Majeure

In the event of force majeure; such as fire, flooding, infectious diseases, snow and other events outside the company's reasonable control which may cause the closure of the school, no refund of fees will be made to students. In exceptional circumstances and at the school's discretion students may be given a credit note

Absence from class

ELH does not give refunds for classes missed under any circumstances. Students who take unapproved leave from classes will be marked as absent from those classes. They cannot reschedule or receive a refund for missed classes.
Students who feel there are “exceptional circumstances” may request approved leave from classes in writing. They must state the reason for their request and the dates involved. You will need to give no less than two weeks’ notice in order for your request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final.

Conduct

Our code of conduct states what we expect of students and staff at ELH. When you join ELH you agree to abide by the rules in our code of conduct. Students who break these rules may be asked to leave. In this instance no refund will be granted.

Code of Conduct

The English Language House Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school. (you will get a copy of this in your blue file when you join the school)

Students and Staff at ELH are all expected

To respect others.

To avoid comments and behaviour which could offend.

To be courteous in speech and conduct.

To be helpful.

To respect confidentiality.

To respect other people’s private lives.

To respect the property of others.

To be able to work without being distracted by bad behaviour from others.

To aim to be on time for lessons.

To safeguard the interests and well-being of others

To leave classrooms and schools tidy.

To be proud of who we are and what we do.